FAQ
Can my phone number be banned?
👎 No. Positus is an official WhatsApp provider authorized to offer a direct connection to the official WhatsApp API.Do I need a physical smartphone/cell phone?
👎 No. Positus Messenger is connected directly to WhatsApp through an authorized API.Can any company use Positus Messenger?
👍 Yes. All you need to do is subscribe to a WhatsApp Business API plan with Positus.Can I sign up for more than one number?
👍 Yes. You can subscribe to multiple numbers.How many simultaneous agents can I have?
You can register multiple agents, but your simultaneous access limit will be defined based on the number of licenses you subscribe to[cite: 4]. You can purchase as many licenses as you need[cite: 4].Can the same agent be associated with more than one phone number?
👍 Yes. The same agent can be assigned to multiple numbers.[cite: 4]Can I use Positus Messenger and the API connected to my CRM at the same time?
👍 Yes. There are no technical restrictions against doing this.[cite: 4]I already have an active number. Can I use the Sandbox as a testing environment?
👍 Yes. In this case, when you activate your Sandbox, Positus Messenger will be automatically routed to your testing environment[cite: 4]. To revert to the standard setup, simply destroy your sandbox by sending a text message to the Positus number with the following text: “!destroy”[cite: 4].I am a Positus sales representative. Can I manage my clients’ accounts?
👍 Yes. You will have full access to your clients’ accounts through our dashboard[cite: 4].What is a workspace?
A Workspace is your workspace area, used to organize your company’s environment within the Positus platform[cite: 4]. You can invite users for customer service via Positus Messenger, developers, and your finance team to join your environment[cite: 4].Can I have more than one workspace?
👍 Yes. However, this feature is only available for sales representatives[cite: 4].What are resources?
Resources are the grouping of phone numbers belonging to a specific workspace[cite: 4].How do I assign or remove an agent from a WhatsApp number?
First, you need to invite the user to join your workspace, and they must accept the invitation sent to their email[cite: 4].Next, navigate to Resources >> click on the phone number you want to associate the user with, and click the “Associate user(s)” button[cite: 4].
To remove them, select the user from the list and click the “Remove” button[cite: 4].
What are API Tokens?
This feature is used by system developers.[cite: 4]It is a secret key sent within a request to a web service to identify and authenticate the user calling the service[cite: 4]. We suggest creating one token per application, making it easier to track requests and increasing your security[cite: 4]. You can revoke your token at any time by clicking the “Revoke” button[cite: 4].
Why can’t I see my contacts’ profile pictures (avatars)?
Due to privacy policies, the Meta (Facebook) / WhatsApp Business API does not provide users’ avatars (profile pictures)[cite: 4].Can I use Positus Messenger and the WhatsApp Business API at the same time?
👍 Yes. There are no limitations regarding using both the API and Positus Messenger simultaneously[cite: 4].How long is my chat history saved?
Your history is stored for three months starting from the moment the message is received[cite: 4].Tip: To extend this retention period, please contact our sales team.